Bilingual French/English Customer Service
Job Description:
- Provide first-level technical support regarding the installation, operation, and maintenance of products and applications, and respond to other types of incoming customer inquiries.
- Build and maintain positive customer relationships by offering tailored solutions and ensuring requests are handled appropriately by coordinating with various functions across the company.
- Troubleshoot and resolve technical issues using established diagnostic tools and procedures.
- Escalate customer issues as needed.
- Responsible for accurate data entry using prescribed applications.
Requirements:
- Must be at least 18 years old
- Available to work full-time
- Reliable wired home Internet connection required - Wi‑Fi is not permitted
- Excellent command of English and French
- Strong computer skills
- Bilingualism (French and English, both spoken and written) is required to handle calls from English- and French-speaking customers across Canada and worldwide.
Benefits:
- Remote work
- Employee referral program
- Comprehensive medical, dental, and benefits plans
- Valuable discounts on everyday products and services through the Canada Employee Perks program
- Career advancement opportunities