Call Center (CSR Insurance Acc) No BPO exp required w/ 35k Signing Bonus
About the role
YWA HUMAN RESOURCE CORPORATION is seeking a Customer Service Representative specialising in Insurance Accounts to join our dynamic call centre team. This is a full-time position based at our state-of-the-art facility in Mall of Asia, Pasay City, Metro Manila. In this role, you will be the frontline of our insurance operations, providing exceptional customer service to clients whilst handling account inquiries, policy information, claims support and general assistance. This position is crucial to maintaining our reputation for outstanding customer care and building long-term client relationships. No prior BPO experience is required for this opportunity, making it ideal for candidates looking to start or develop their customer service career.
Key responsibilities
As a Customer Service Representative for Insurance Accounts, your key responsibilities will include:
Answering incoming calls from insurance customers in a professional and courteous manner
Providing accurate information regarding insurance policies, coverage options and premium details
Processing policy inquiries, updates and modifications whilst ensuring compliance with company procedures
Assisting customers with claims-related questions and guiding them through the claims process
Documenting customer interactions accurately and thoroughly in the company system
Resolving customer issues and concerns promptly whilst maintaining a high level of customer satisfaction
Meeting or exceeding performance metrics including call handling time, quality standards and customer satisfaction targets
Collaborating with colleagues and supervisors to identify and implement process improvements
Maintaining confidentiality and adhering to data protection policies at all times
What we're looking for
To excel in this role, we are seeking candidates with the following skills, qualifications and experience:
High school diploma or equivalent qualification at minimum
Excellent verbal and written communication skills in English; proficiency in Filipino is advantageous
Strong customer service orientation with a genuine desire to help customers
Ability to multitask and manage multiple customer interactions efficiently
Patience and empathy when dealing with customer concerns and complaints
Proficiency with computer systems and willingness to learn new software applications quickly
Strong attention to detail and accuracy in documenting customer information
Ability to work in a fast-paced environment and meet performance targets consistently
Problem-solving skills and the ability to think critically under pressure
Prior customer service experience is preferred but not essential; we welcome entry-level candidates
No prior BPO experience required; comprehensive training will be provided
What we offer
YWA HUMAN RESOURCE CORPORATION offers a competitive rewards package designed to support your career growth and wellbeing. As a valued member of our team, you will receive:
An attractive signing bonus of PHP 35,000 to recognise your commitment to joining our organisation
Competitive salary commensurate with experience and qualifications
Comprehensive on-the-job training to ensure you are fully equipped to perform your duties
Career development and advancement opportunities within the organisation
Health and wellness benefits to support your physical and mental wellbeing
A supportive and inclusive work environment that values teamwork and collaboration
Performance incentives and bonuses based on achieving targets and delivering exceptional service
Flexible scheduling options where applicable
About us
YWA HUMAN RESOURCE CORPORATION is a leading human resource solutions provider committed to connecting talented professionals with rewarding career opportunities. We specialise in recruitment, staffing and professional development across diverse industries, including financial services and insurance. Our mission is to build high-performing teams that deliver exceptional results for our clients whilst fostering a positive and inclusive workplace culture. We pride ourselves on our dedication to employee development, competitive compensation and creating an environment where every team member can thrive and reach their full potential. We are proud to support candidates at all career stages, including those seeking to enter the customer service industry.
Apply now
If you are ready to launch or advance your customer service career with an exciting opportunity that offers comprehensive training, competitive benefits and a signing bonus, we encourage you to apply today. Join YWA HUMAN RESOURCE CORPORATION and become part of a team dedicated to delivering outstanding service excellence in the insurance industry.