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Client Experience Representative - Overnight
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Client Experience Representative - Overnight
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About the position
GSVS is seeking a professional, client-focused team member to represent the hospital during overnight hours. This role requires someone who takes pride in staying productive, proactive, and engaged throughout their shift. The ideal candidate is adaptable, maintains professionalism during both busy and quiet times, and ensures hospital protocols and policies are followed—delivering exceptional client care and teamwork in our dynamic emergency environment. GSVS is a premier multispecialty veterinary practice, committed to the highest standards of patient care and client service. We offer a collaborative, growth-oriented environment where excellence is recognized and rewarded.
Responsibilities
Greet clients with professionalism, warmth, and empathy
Actively listen to client concerns, acknowledge their needs, and provide compassionate support
Facilitate smooth check-in and check-out processes
Book appointments with attention to detail and efficiency
Process payments and discuss financial matters with clarity, sensitivity, and respect
Serve as a liaison between clients and clinical staff, ensuring seamless communication
Contribute to a positive, team-focused environment
Requirements
2+ years of high-level customer service experience REQUIRED (veterinary or medical setting)
Demonstrated ability to deliver gold-standard service in a fast-paced environment
Exceptional communication, active listening, and interpersonal skills
Compassionate, client-focused, and solutions-oriented
Professional in appearance, demeanor, and work ethic
Discreet, honest, and committed to confidentiality
Eager to collaborate, learn, and grow within a supportive team
Self-motivated
Applicants must be authorized to work in the U.S.
All current positions require the ability to speak, read, and write English proficiently.
Nice-to-haves
Additional fluency in other languages is preferred but not required.
Benefits
Competitive salary based on your level of experience
Health, dental, and vision insurance, with HSA option- some plans paid 100%