Customer Service Agent, Project-Based, Full-Time/Part-Time

Job Description:

• Respond to customer inquiries regarding orders, payments, deliveries, and general concerns via email and chat
• Use customer feedback to help develop new ideas and continuously improve the customer experience
• Stay updated on company products, services, and processes to give accurate information
• Ensure timely and accurate resolution of customer concerns within agreed SLAs
• Maintain and update customer records in the system
• Follow company guidelines and SOPs to deliver consistent service quality

Requirements:

• Excellent written and spoken English language skills
• Previous experience in customer service or email support
• Strong communication and interpersonal skills
• Comfortable working with technology and computer systems

Benefits:

• Use Your Own Device