HUMAN SERVICES ADMINISTRATOR III

<br><br><div style="text-align: justify;"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/3482/jobpostings/image/20251107115658_DCFS LOGO for Bulletins.png" data-uw-rm-alt="QU" data-id="null" data-name="20251107115658_DCFS LOGO for Bulletins.png" alt="20251107115658_DCFS LOGO for Bulletins.png" data-url="https://secure.neogov.com/images/AgencyImages/jobposting/3482/jobpostings/image/20251107115658_DCFS LOGO for Bulletins.png" style="width: 300px;" class="fr-fic fr-dib"><strong>When to apply:</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;" data-pasted="true">We will be accepting online applications from Wednesday, September 16, 2026, at 8:00 a.m. (PT) until Tuesday, September 29, 2026, 5:00 p.m. (PT). All applications must be received before 5:00 p.m. (PT) on Tuesday, September 29, 2026, to be accepted.</p><div style="text-align: justify;"><strong>Exam number:</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;" data-pasted="true">T8023J</p><div style="text-align: justify;"><strong>TYPE OF RECRUITMENT:</strong></div>We welcome applications from County employees within the Department of Children and Family Services.<br><br><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">This opportunity is available for current Los Angeles County Department of Children and Family Services employees who have successfully finished their initial probationary period.</p><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;"><strong>Current employees in unclassified service in the County of Los Angeles Department of Children and Family Services who meet the following criteria also qualify to participate in this exam:</strong></p><div style="text-align: justify;"><strong><b style=" font-weight: bold;">Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service.</b><br></strong></div><br><div style="text-align: center;"><strong>OR</strong></div><div style="text-align: justify;"><strong><br></strong><b style=" font-weight: bold;"><strong>Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing the application.</strong></b></div><div data-empty="true" style="text-align: justify;"><br></div><div style="text-align: justify;"><strong>Withhold information:</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">If you will meet the experience requirements within six (6) months by the end of the application filing period, then you can still apply for this exam. However, we will not include you on the list sent to hiring managers until we have verified that you meet the Requirements to Qualify.</p><div style="text-align: justify;"><strong>Endorsement of county qualifications:</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">Out-of-Class experience will not be accepted.</p><ul style="margin-top: 0px; margin-bottom: 3pt; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"><li style="text-align: left;"><strong>Manage the Revenue Enhancement Division </strong>by planning, organizing, and directing the section's work activities from inception to completion; coordinate the various functions and tasks via subordinate staff (i.e., first- and/or second-level administrators); maintain a uniform workflow; evaluate the workload; determine priorities; assign personnel to meet deadlines and desired outcomes; and update upper management via written and oral reports on the status of work being performed to ensure that quality service is delivered in a timely, effective, and productive manner, and is consistent with the County strategic plan and in accordance with Federal and State laws and regulations and department policies and procedures.</li></ul><ul><li style="text-align: justify;"><strong>Manage a large section of subordinate staff</strong> (e.g., 150+ staff including Human Services Administrator I’s, Eligibility Supervisors and/or Eligibility Workers, Clerical Administrators, and clerical support staff, etc.) by performing a full range of managerial tasks (i.e., advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; gathering organizational performance metrics; monitoring, reviewing, and evaluating employees' work products and performance; and conducting staff meetings) to ensure that quality service is delivered in a timely, effective, and productive manner in accordance with Federal and State laws and regulations and department policies and procedures.</li><li style="text-align: justify;"><strong>Manage the eligibility determination and payment process</strong> to ensure efficient and effective administration in accordance with Federal and State regulations, County code, and fiscal manuals.</li><li style="text-align: justify;"><strong>Direct the evaluation and improvement of the section's operations</strong> by planning, organizing, and coordinating the collection of pertinent data (e.g., laws, regulations, policies, procedures, operational reports, statistical reports, inquiries, etc.) to determine the performance of the section and implement new protocols as mandated by Federal and State laws and regulations and department policies and procedures to improve service delivery.</li><li style="text-align: justify;"><strong>Direct the completion of highly complex or sensitive assignments or issues/inquiries </strong>presented by internal or external partners (e.g., managerial staff, Board of Supervisor representatives, union representatives, community and legal advocates, etc.) by analyzing relevant information gathered from written and numerical reports, existing records and files, interviewing with relevant parties, etc. and using the appropriate resources to ensure that quality service is delivered in a timely, accurate, and effective manner to determine the most appropriate solution.</li><li style="text-align: justify;"><strong>Direct and monitor studies within Revenue Enhancement Division</strong> to develop an effective solution or recommendation to determine the feasibility of a program and ensure that quality service is delivered in a timely, effective, and productive manner.</li><li style="text-align: justify;"><strong>Prepare various documents of a highly sensitive or complex nature</strong> (e.g., Board correspondences, speeches, narrative and numerical reports, policies and procedures, quality-control corrective action plans, etc.) and direct/instruct staff in preparation of various documents (e.g., reports, contracts, memoranda of understanding, Board motions and memoranda, policy and procedures, general correspondence, etc.) using Standard English and plain language to communicate pertinent information to relevant parties.</li><li style="text-align: justify;"><strong>Represent the department and Revenue Enhancement Division</strong> on committee meetings and conferences, and serve as the liaison with other County departments, Federal and State agencies, or private/public agencies by responding to any matters relevant to the section and prepare to orally present information to others to address concerns and assist in developing and implementing policy guidelines.</li><li style="text-align: justify;"><strong>Collaborate with appropriate Federal, State, and local agencies</strong> on a variety of issues (e.g., program concepts, legislative changes, labor management issues, etc.) by communicating and interacting with the appropriate individuals to gain agreement on program concepts, interpretation of legislation, etc. and ensure the proper implementation of children services programs is consistent with the County strategic plan and in accordance with Federal and State laws and regulations and department policy and procedures.</li></ul><br><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">For more information, please view the classification specification: <a href="https://www.governmentjobs.com/careers/lacounty/classspecs/1064961" target="_blank" rel="noreferrer noopener" style=" text-decoration: none; color:inherit;" data-uw-rm-brl="PR" data-uw-original-href="https://www.governmentjobs.com/careers/lacounty/classspecs/1064961" data-uw-rm-ext-link="">Human Services Administrator III</a>.</p><div style="text-align: justify;"><b data-pasted="true">Requirements to Qualify:</b></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">Three (3) years <span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" data-pasted="true">of experience at the level of <strong>Human</strong> </span><strong>Services Administrator I*</strong> or higher.</p><div style="text-align: justify;">You may still qualify even if your job title isn’t exactly the same as the one listed. What matters is that your experience is at a similar level — meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.</div><br><div style="text-align: justify;"><strong>Physical Class 2 – Light:</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.</p><strong>License:</strong><br><span data-olk-copy-source="MessageBody" data-pasted="true">A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.</span><br><br><div style="text-align: justify;"><strong>Special requirement information:</strong></div>*Experience at the level of Human Services Administrator I is defined as directing the provision of income maintenance or social services in a geographical area, supervising a <u>social service program**</u> unit, or pe<span style="color: inherit; font-style: normal; text-align: left; text-indent: 0px;" data-pasted="true">r</span>forming <u>highly specialized staff functions***</u>.<br><br><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">**A <u>social service program</u> is defined as a program that administers benefits and facilities such as education, food subsidies, health care, job training and subsidized housing, adoption, community management, policy research, and lobbying.</p><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">***<u>Performing highly specialized staff functions</u> is defined as carrying out assignments/tasks which requires an understanding obtained with detailed and specific emphasis upon a particular area within a broader field (e.g., human resources, executive team, accounting, or special projects) and/or being trained or developed for a particular purpose at the senior level.</p><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;" data-pasted="true"><b style=" font-weight: bold;">Once we have identified that you meet the Requirements to Qualify, an invitation regarding the following assessment processes will be sent via email:</b></p><div style="text-align: justify;"><strong>Examination content:</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">This examination consists of three <b style=" font-weight: bold;">(3) </b>parts:</p><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;"><b style=" font-weight: bold;">PART I: </b>This examination will consist of a multiple-choice and/or simulation assessment, weighted <strong>2</strong><b style=" font-weight: bold;">0% </b>assessing:</p><ul style="margin-top: 0px; margin-bottom: 3pt; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"><li style="text-align: justify;">Management Judgment</li><li style="text-align: justify;">Willingness to Learn</li><li style="text-align: justify;">Empathy</li><li style="text-align: justify;">Working Relationships</li><li style="text-align: justify;">Sharing Knowledge and Guidance</li><li style="text-align: justify;">Analyzing Information</li><li style="text-align: justify;">Learning Quickly</li><li style="text-align: justify;">Generating New Ideas</li><li style="text-align: justify;">Using Time Efficiently</li><li style="text-align: justify;">Working to High-Quality Standards</li><li style="text-align: justify;">Adapting to Change</li><li style="text-align: justify;">Controlling Emotions</li><li style="text-align: justify;">Achievement</li><li style="text-align: justify;">Responsibility</li><li style="text-align: justify;">Management Potential</li><li style="text-align: justify;">Verbal Ability</li></ul><br><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">Applicants must receive a passing score of 70% or higher on Part I to proceed to Part II.</p><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;"><b style=" font-weight: bold;">PART II: </b>An in-person writing assessment, weighted <strong>3</strong><b style=" font-weight: bold;">0% </b>assessing:</p><ul style="margin-top: 0px; margin-bottom: 3pt; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"><li style="text-align: justify;">English Structure and Content</li><li style="text-align: justify;">Written Expression</li><li style="text-align: justify;">Prioritizing Information.</li></ul><br><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;" data-pasted="true">Applicants must receive a passing score of 70% or higher on Part II to proceed to Part III.</p><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;"><b style=" font-weight: bold;">PART III: </b>A virtual structured oral interview, weighted <strong>5</strong><b style=" font-weight: bold;">0% </b>assessing:</p><ul style="margin-top: 0px; margin-bottom: 3pt; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"><li style="text-align: justify;">Planning and Organizational Ability</li><li style="text-align: justify;">Management, Supervision, and Leadership</li><li style="text-align: justify;">Oral Communication</li><li style="text-align: justify;">Analytical and Decision-Making Ability</li><li style="text-align: justify;">Technology Aptitude</li><li style="text-align: justify;">Ethics</li><li style="text-align: justify;">Working knowledge of Departmental Administered Programs and relevant county codes</li><li style="text-align: justify;">Working knowledge of Child Safety and Welfare Laws and Regulations.</li></ul><br><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">Applicants must receive a passing score of 70% or higher on each weighted part to be added to the list.</p><div style="text-align: justify;"><strong>Exam Review:</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">Multiple-Choice and simulation assessments are not reviewable by candidates per CSR 7.19.</p><div style="text-align: justify;"><strong>Transfer of test components:</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.</p><div style="text-align: justify;"><strong>Test preparation:</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.</p><ul style="margin-top: 0px; margin-bottom: 3pt; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"><li style="text-align: justify;">Various information can be found on our website at <a data-fr-linked="true" href="https://hr.lacounty.gov/job-search-toolkit/" data-pasted="true" data-uw-rm-brl="PR" data-uw-original-href="https://hr.lacounty.gov/job-search-toolkit/">https://hr.lacounty.gov/job-search-toolkit/</a>. The section dedicated to test preparation is "Employment Test Assistance."</li><li style="text-align: justify;">Online practice tests are available at <a data-fr-linked="true" href="https://www.shldirect.com/en-us/practice-tests" data-pasted="true" data-uw-rm-brl="PR" data-uw-original-href="https://www.shldirect.com/en-us/practice-tests">https://www.shldirect.com/en-us/practice-tests</a>.</li></ul><div data-empty="true" style="text-align: justify;"><br></div><div style="text-align: justify;"><strong>Eligibility and Vacancy Information:</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">Candidates who passed the assessment(s) are placed on a list in the order of their score group for a period of six (6) months. We will use this list to fill a vacancy in the Revenue Enhancement Division.</p><div style="text-align: justify;"><strong>Application and filing information:</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. This website can also be used to get application status updates.</p><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">Please fill out the application and Supplemental Questionnaire completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.</p><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience is insufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.</p><div style="text-align: justify;">We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into <a data-fr-linked="true" href="//governmentjobs.com" data-pasted="true">Governmentjobs.com</a> and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.</div><div data-empty="true" style="text-align: justify;"><br></div><div style="text-align: justify;"><a data-fr-linked="true" href="mailto:info@governmentjobs.com">info@governmentjobs.com</a></div><div style="text-align: justify;"><a data-fr-linked="true" href="mailto:talentcentral@shl.com">talentcentral@shl.com</a></div><div style="text-align: justify;"><a data-fr-linked="true" href="mailto:noreply@proctoru.com">noreply@proctoru.com</a></div><div style="text-align: justify;"><a data-fr-linked="true" href="mailto:donot-reply@amcatmail.com">donot-reply@amcatmail.com</a></div><div style="text-align: justify;"><a data-fr-linked="true" href="mailto:EspinB@dcfs.lacounty.gov">EspinB@dcfs.lacounty.gov</a></div><div style="text-align: justify;"><a data-fr-linked="true" href="mailto:EAmiri@hr.lacounty.gov">EAmiri@hr.lacounty.gov</a></div><div data-empty="true" style="text-align: justify;"><br></div><div style="text-align: justify;">New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to <a data-fr-linked="true" href="//govermentjobs.com">Governmentjobs.com</a> and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.</div><br><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">Federal law requires that all employed persons have a Social Security Number, so include yours when applying.</p><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.</p><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.</p><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;"><b style=" font-weight: bold;">___________________________________________________________________________</b></p><div style="text-align: justify;"><strong>Anti-Racism, Diversity, and Inclusion (ARDI):</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.</p><div style="text-align: justify;"><strong>Testing accommodation:</strong></div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.</p><div style="text-align: justify;"><strong style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" data-pasted="true">California Relay Services Phone: </strong><span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;">(800) 735-2922</span></div><strong style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;">Teletype Phone: </strong><span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;">(800) 899-4099</span><br><strong style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;">Alternate Teletype Phone: </strong><span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;">(800) 897-0077</span><br><br style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;"><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><strong style=" font-weight: 700;">Department Contact Name: Bryant Espinoza</strong></div><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><strong style=" font-weight: 700;">Department Contact Phone: </strong>(213) 351-5898</div><p style="margin: 0px 0px 25px; color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><strong style=" font-weight: 700;">Department Contact Email: </strong><a href="mailto:DCFSExams@dcfs.lacounty.gov" style=" color:inherit!important; text-decoration: underline !important;">DCFSExams@dcfs.lacounty.gov</a></p>