International Airlines Customer Support – Night Shift Remote – $18–$24hr

About the Role

We are hiring International Customer Support Representatives for a global airline's remote contact center supporting passengers across multiple countries and time zones. This is a night shift role with a premium hourly rate. You will handle complex international travel inquiries, multi-leg itineraries, and cross-border passenger requests.

What You Will Do

• Handle international passenger contacts during night shift hours (10 PM – 6 AM or 11 PM – 7 AM)
• Assist with complex international itineraries including connections, layovers, and partner airline segments
• Advise passengers on passport and visa requirements, transit rules, and country entry restrictions
• Process international rebookings and route changes due to disruptions or irregular operations
• Communicate professionally with passengers from diverse backgrounds and cultural contexts
• Maintain accurate records and escalate complex cases to airline international operations desk

Requirements

• High school diploma; bachelor's degree preferred for international support roles
• 2+ years of airline, travel, or international customer service experience
• Knowledge of international travel documentation, customs, and airline alliance networks
• Bilingual (Spanish, French, or Portuguese) is a significant advantage
• Willing and able to work consistent night shifts from home
• Home office setup with stable internet and USB heet

Pay & Benefits

• Pay: $18.00–$24.00 per hour + $2.00/hr night shift differential
• Full-time remote — night shift with consistent schedule
• Health, dental, and vision insurance
• International travel privileges and partner hotel discounts
• 401(k) with company match