Lead Implementation Shared Services Ops – Elevate Implementation

Job Description:

• Supervise operations for the designated team
• Supervise daily work and delegate assignments
• Train, coach, and develop new and existing team members
• Facilitate business and team update communications through meetings, 1:1s, and team huddles
• Provide input and recommendations on performance management, promotions, terminations, and performance issues
• Develop best practices with management to improve team performance
• Handle escalated client and departmental issues and determine resolutions
• Take appropriate action on employee performance and conduct issues with managers
• Conduct quality assessments and evaluations
• Meet weekly with teams to review assignments and performance metrics
• Resolve escalated client concerns while communicating with Paylocity leadership, executives, and C-level client contacts
• Identify improvement areas and recommend supplemental training
• Lead training for new and existing team members
• Create, update, and maintain training and reference documentation
• Act as a technical resource and answer inquiries
• Manage incoming workload through queue monitoring, organization, and communication with Implementation Managers, Team Le, Consultants, and Data Conversion
• Update tools and internal training documentation
• Perform other assigned duties

Requirements:

• Minimum three years experience in Payroll Implementation required
• Bachelor’s degree preferred or equivalent experience
• Previous Implementation and/or Implementation internal support experience is strongly recommended
• Previous management experience a plus
• Previous experience and understanding of Paylocity’s tools preferred
• Ability to mentor/coach peers
• Strong problem solving/analytical ability
• Proficiency in MS Office with strong Excel skills
• Ability to sit for extended periods, typically 7–8 hours a day
• Ability to operate a computer, use phone systems, type, and use multiple software programs simultaneously
• Must be available five days per week during designated work hours
• Must work from within the U.S.

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) match
• Career development opportunities
• Annual bonus
• Restricted stock unit grant based on individual performance
• Full range of benefits