Online Customer Service Assistant

We are currently looking for a Temporary Customer Service Assistant to join a premium womenswear retailer's customer support team in East London. This role will involve handling customer enquiries, ensuring a high standard of service, and supporting the overall customer journey across multiple channels. This role could extend to 6 months.

Suitable candidates must be immediately available and not on notice.

Responsibilities

• Respond to customer enquiries via email, phone and live chat.
• Resolve order, delivery, and product-related queries efficiently.
• Liaise with courier partners to investigate delivery or tracking issues.
• Maintain accurate records and handle customer information appropriately.
• Work collaboratively with internal teams to ensure a smooth customer experience.

Requirements

• Previous customer service experience, ideally within retail, fashion, or e-commerce.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisation.
• Confident problem-solver with a proactive mindset.
• Able to manage multiple enquiries in a fast-paced environment.
• Comfortable working both independently and as part of a team.

Benefits

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.

As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!

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