Remote Chat Support Agent

Careerscape is recruiting on behalf of our client for an entry-level, fully remote Chat Support Agent to join their growing customer experience team. This is a great opportunity for someone who loves helping people, types quickly, and wants to build a career in customer service without ever leaving home.

Day to day, you will spend your shift chatting with customers through a live chat platform, answering questions, troubleshooting simple issues, and making sure every conversation ends on a positive note. People who thrive in this role are patient, upbeat, and comfortable juggling multiple chat windows at once while keeping their tone friendly and professional.

• Respond to incoming customer chats in a timely and professional manner
• Handle multiple live chat conversations simultaneously
• Answer questions about products, services, orders, and account issues
• Troubleshoot basic technical and billing problems using internal guides
• Escalate complex issues to the appropriate team or supervisor
• Document every interaction accurately in the CRM system
• Meet daily and weekly performance targets for response time and satisfaction
• Identify recurring customer issues and report trends to management
• Follow company scripts and tone guidelines while personalizing responses
• Stay current on product updates and policy changes

• High school diploma or equivalent required
• No prior experience necessary, training provided
• Strong written communication skills and clean grammar
• Comfortable typing at least 40 words per minute
• Reliable home internet connection and a quiet workspace
• Ability to multitask across several chat conversations at once
• Basic computer proficiency including web browsers and CRM tools
• Availability to work assigned shifts including some evenings or weekends
• Positive attitude and genuine interest in helping customers

• Medical, dental, and vision insurance
• 401k retirement plan with company match
• Paid time off and paid holidays
• 100 percent remote position with flexible scheduling options
• Paid training and ongoing coaching
• Home office equipment stipend
• Career growth into senior support or team lead roles
• Employee wellness and assistance program
• Casual, supportive team culture
• Opportunities for performance-based bonuses

Skills:
Billing, Coaching, Communication Skills, Computer Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Employee Assistance Plan, Identify Issues, Multitasking, Office Equipment, Online Chat, Scripting (Scripting Languages), Team Lead/Manager, Time Management, Trend Analysis, Typing, Vision Plan, Web Browsers, Writing Skills

Careerscape