Senior Enrollment/Billing Representative

Job Description:

• Provide billing and collections support to new and existing accounts
• Manage a book of TPA business and assigned portfolio of complex client accounts
• Reconcile group accounts and accounts receivable
• Create special charge invoices and bills
• Research payment, census, billing, eligibility, rate variance, and delinquency issues
• Request refunds and monitor delinquency reports
• Process group renewals, new business, terms, and revisions
• Work with TPAs, brokers, clients, banks, vendors, partners, and matrix organizations to resolve issues and disputes
• Facilitate internal and external conference calls or meetings
• Analyze client data and prepare monthly and ad hoc reports
• Conduct peer audits to ensure quality and mitigate financial risk
• Track and monitor customer financial performance
• Identify and implement process improvements
• Provide internal and external customer service
• Process, review, and understand multiple system inputs
• Support cash-team activities, including cash and census application, mailings, filing, electronic invoicing, and general administration
• Apply financial payments to accounting systems
• Meet or exceed daily, quality, and individual development goals
• Provide special project support as needed

Requirements:

• High School Diploma or equivalent experience is required; Bachelor’s degree preferred
• 3+ years work experience in billing, accounting, or collections role
• Proficient in 10 keys
• Strong knowledge of Excel
• Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems
• Analytical, attention-to-detail, and quality-oriented
• Knowledge of Microsoft applications
• Solid problem-solving skills
• Ability to manage time and prioritize appropriately
• Responsiveness and sense of urgency when dealing with internal and external clients
• Ability to multitask and shift priorities
• Ability to work independently and proactively
• Strong verbal/written communication and organizational skills
• Leadership and motivational skills in a fast-paced environment
• Strong interpersonal skills
• For home working, cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload

Benefits:

• Annual bonus plan eligibility
• Medical, vision, and dental benefits starting on day one
• Well-being and behavioral health programs
• 401(k)
• Company-paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
• Leaves of absence