Towing Dispatcher – US Towing Industry
Job Description:
- Dispatch towing and roide assistance calls using Towbook.
- Coordinate with drivers to ensure timely service.
- Communicate professionally with customers, insurance companies, and law enforcement.
- Monitor job status and provide real-time updates.
- Coordinate with law enforcement for accident scenes and police-initiated towing.
- Prioritize calls and manage multiple dispatch requests efficiently.
Requirements:
- Proven experience as a dispatcher for a U.S.-based towing company.
- Strong working knowledge of Towbook.
- Experience handling police towing, accident calls, and law enforcement coordination.
- Familiarity with coordinating with police units on standby when required for towing operations.
- Excellent English communication skills (spoken and written).
- Strong multitasking and problem-solving abilities.
- Reliable internet connection and a quiet work environment (for remote positions). Preferred Qualifications
- Experience with roide assistance and accident management.
- Ability to work rotating shifts, nights, weekends, and holidays.
- Knowledge of U.S. geography and dispatch procedures.
Benefits:
- How to ApplyPlease send the following to **kenneth.joseph@globalpacificsupport.com**: - Your updated resume.- A **2–3 minute introduction video** detailing:- Your experience dispatching for U.S.-based towing companies.- Your experience using Towbook.- Your experience coordinating police towing and law enforcement-related dispatches.