Web Chat Operator

An expanding online footwear retailer is seeking to bring on 10 live chat operators for their website. With rapid growth comes increased order volume being processed through their digital platform. They're offering real-time chat assistance for both sales inquiries and customer service needs, and this role involves manning those communication channels. Comprehensive onboarding is included, and you'll operate entirely online using a smartphone, tablet, or computer.

What you will be doing: Your day begins by accessing the live chat interface on their website platform and responding to incoming customer inquiries as they arrive. The chat system includes built-in templates to address frequently posed questions efficiently, plus you'll have a chat manager available to support you with more complex issues. A brief orientation lasting 1–2 hours prepares you for the role, allowing you to commence immediately afterward.

Contract length: Flexible, ongoing

Rate: $25–$35 hourly

Skills/background needed: Access to a smartphone, tablet, or computer capable of connecting to web chat and social platforms. Self-directed work capability. Aptitude for adhering to guidelines and standard procedures. Minimum 5+ weekly hours available. Dependable broadband connection.

Hours per week: Between 5 and 40 hours weekly

Location: Work from anywhere via internet connection (United States-based applicants preferred).

Global demand for live chat professionals continues to surge.

Ready to jump in immediately? Submit your application now.